Terms & Conditions

Terms & Conditions of Sale


Before a customer’s order is put into production, it will be acknowledged in writing and any applicable deposit or prepayment must be received by us. Clients should review the acknowledgement to insure that the order has been properly entered. Once production has begun, no changes will be accepted without the written approval of MURRAY’S IRON WORKS, INC. (See “Changes” below.)


The order acknowledgement has an Estimated Ship Date based on (1) your request, (2) current workload, and (3) time required to produce the order, including a reasonable amount of time for Murray’s to obtain approvals. It will be assumed that the Estimated Ship Date is acceptable unless you contact MURRAY’S IRON WORKS, INC. immediately upon receipt of the order acknowledgement. Missing information/specifications may delay an order.


Since all of our pieces are made to order, specific information is required to properly complete pieces. Whether for finish selection or missing information, Murray’s provides an approval form to obtain missing information and/or approvals. The time allowed for clients to submit the completed form is typically 10 – 14 days from receipt. Client delays in providing information and/or approvals may cause a delay in shipping the order.


Prepaid shipments will be acknowledged with shipping charges including crating/cartoning and freight as applicable.


Properly completed resale cards must be submitted with the order or the appropriate sales tax will be charged. Sales tax is based on the final destination of the goods, not the location where the sale occurs.


Any changes submitted after an order has been acknowledged must be submitted in writing and will be accepted at the sole discretion of MURRAY’S IRON WORKS, INC. Depending on the production stage of the order, additional charges may be assessed for changes.


Once accepted, orders may not be canceled without our written consent and a cancellation or restocking fee may be charged at the option of MURRAY’S IRON WORKS, INC.


Net prices do not include shipping, crating and packaging, storage charges, in transit insurance, sales and other taxes, local delivery, uncrating, or installation. We reserve the right to change prices prior to the order acknowledgment and without notice. Storage charges may be added to goods held over 45 days after invoicing.


All orders require a 50% deposit. Payment in full is required upon completion of order and before shipping. Invoices will be sent via clients desired method (email, fax, and/or post) two weeks prior to completion of the order to assist in coordinating shipment and final payment.


MURRAY’S IRON WORKS, INC. does not accept responsibility or liability where onsite conditions and limitations prevent final delivery of items. In all cases, it is the responsibility of the client to determine that the size of the completed product can be accepted by entry doors, elevators, etc. Please contact us if you require additional services, i.e. inside delivery. This will be a separate charge and handled on a regional basis when available.

MURRAY’S IRON WORKS, INC. is not liable for any delay or failure to deliver or perform due to strikes, lockouts, or other labor difficulties, failure or delay of sources of supply, transportation difficulties, accidents, fires, acts of God, or any other causes of like or unlike nature beyond our control. Delays due to common carrier are not the responsibility of MURRAY’S IRON WORKS, INC.


MURRAY’S IRON WORKS, INC. products are carefully inspected prior to shipment. MURRAY’S IRON WORKS, INC. is not responsible for any damage in shipment or in storage. Clients should carefully inspect all items at the time of delivery and note any obvious damage on the delivery receipt. For client’s protection, such obvious or subsequently discovered concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits.

All claims for freight overcharge or damage to goods while in transit must be settled with the carrier by the consignee. Damaged freight should be refused by the consignee. Note any visible damage or shortage on delivery receipt before signing.


Merchandise shipped common carrier will be freight, crating and in-transit insurance charges collect unless paid in advance. If customer omits specific instructions, we will ship in a manner determined by us.


Murray’s Privacy Policy is updated regularly and the current version in its entirety is available at our website at www.murraysiw.com or by contacting Customer Service at our workshop. Some key points are discussed below.

We respect the privacy of each client. Whether through our website, showroom or via mail, Murray’s collects information as part of our common business practices. The information provided by you is for internal use only and will never be sold or given away under any circumstances.

Murray’s requires clients to provide information to have access to proprietary information on our website. By providing Resale Certificates, membership organizations and trade references, clients explicitly authorize Murray’s to contact the issuing authority, organization or trade reference for verification purposes.

If you provide your email address, you may opt-out from receiving periodic mailings or offers from Murray’s by following website instructions.


Murray’s designs and fabricates custom metalwork including lighting, furniture, decorative accessories and architectural work. Murray’s copyrights many of our proprietary designs. Any designs submitted by clients are assumed to be public domain, independent of origin, and Murray’s will not knowingly violate any copyright or patent. Murray’s reserves the right to promote any design produced by us independent of the origin of the design unless agreed to in writing by both parties prior to acceptance of order. No royalties or any other forms of compensation will be due to client for any design unless agreed to in writing by both client and Murray’s prior to acceptance of order by Murray’s. Murray’s creates designs for the exclusive use of clients with a prior written agreement of both parties.